Wednesday, May 30, 2007

annotated Bibliography

Annotated Bibliography


Vervest, Peter. Electronic Mail and Messaged Handling. United State: France Pinter,1985

For the most people "mail" means letter and parcels dropped into the mail box at home or carried into the company mail room in canvas bags. What they would not think of is a computer screen and off line printer – yet modern computer and communication technologies are making electronic mail an increasingly attractive and efficient method of communication

The book talk a bout the electronic mail is the electronic transmission of information. Unlike the telephone, it does not require a direct simultaneous connection between the end parties also it's the technology it's a very good thing these days it's really magnificent specially the email you don’t have to receive a lot of paper to your email you don't have to keep a lot of spaces in your office for mails, just use the technology.
The author is creditable he is Drs. L Groosman Director External Relations.
The source is important it talks about the important technology which is the email and how it is efficient method of communication.
The source is ok.

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Page, Kogan. E-mail Essentials. London: Page, Kogan, 2001


A study conducted by Pew Research found that email as a welcome addition to their lives and that 70 per cent of email users look forward to checking their email when they get online. Also email is older that the web and more than that it's more popular. Study shown that as many as 90 per cent of internet, a survey from NFO interactive has found that the three out of four internet users view email as vital (only 50 per cent of respondents said the same of the web) all of these facts shows necessity of the email in our life as also show that most of the internet users use the web to check their email all of these to prove that the email is really useful. Also the book shows that the email is really functional, it is adopted for business purposes once companies understood its full significance its use rapidly widespread.

The function of the email has now entered to almost every one of business activity whether it's internal or external function such as the websites now focus of many companies efforts email has expected become significant customer support aid. For example it people can not find the information of help they require at a website they simply click on an email hyperlink then type and send their message to the specific individual or department responsible for customer support.

Moreover, in the market research, the email is highly effective market research tool for several reason, first the ease of response typically ensure a good return rate for surveys and questionnaires. Also the fact that email is such a fast passed and immediate medium means that the whole market research process from formulation through the assessment can be carried out within a relatively short time frame. In addition email apparent ability to get people to open up and lose their inhibitions makes it perfect for qualitative research. Also the low cost and self documenting nature of email is also welcome by market researchers.

Furthermore, the international communication the email allows the information to be distributed quickly and thoroughly too every one who need to receive it. It also help business to get the beat out of their stuff, by making it more likely that their voice will be heard.
In the other chapter in the book it says the email has a lot of benefit like the cost that you can send email message around the world at minimum cost beside, the speed the messages can be sent and receive within few seconds which is properly why email advocates refer to the post service as "snail mail".
In addition the email is really convince, it's allow you to send many message to as many people as you want to when and where it's convince, you can receive and respond to messages as and when you want. It's also ease of respond to answer an email all you need to do is click " reply" button" type your message and then click "send', within seconds the email lands in the recipient's box ready to be opened at convenient time,
Also it you want to talk about the availability, email messages can be sent or receive at any time of the day or year furthermore, you can send as many messages to as many people as you want to whenever you happened to be.

Business attitude towards the environment are viewed as increasingly significant by the public at large, consistent use of email marketing can enhance your status as an environmentally friendly company. In addition the emails you sent or receive are stored on your computer until you choose to delete them, it's every email correspondence is recorded on the users computer; business can gain better understanding and knowledge of how they communicate.
The author is Kogan Page and I found the book in University library.
It talks about a lot of things like the email allow the international communication and a lot of static for people using the email and it's helping me narrowing down my paper.
The source was great.




Andrew, Leonard. “We’ve Got Mail – Always.” New Directions. Cambridge: NY, 2005: 149-150.

Consider the case of the Illinois man who left the snow – filled streets of Chicago for a vacation in Florida. His wife was on a business trip and was planning to meet him there the next day. When he reached his hotel, he decided to send his wife a quick email. Unable to find the scrap of paper on witch he had written her email address, he did his best to type it in form memory. Unfortunately, he missed one letter, and his note was directed instead to an elderly preacher's wife, whose husband had passed away only the day before. When the grieving widow checked her email she took one look at the monitor, let out a piercing scream, and fell to the floor in a dead faint at the sound, her family rushed into the room and saw this note on the screen:
Dear Wife,
Just got check in. Everything prepared of your arrival tomorrow.
P.S Sure is hot down here.

The author the book is creditable because I have studied this book in one of the English Institution.
The source is relevant because it talks about one mistake in email which my paper trying to solve.
The source is interesting.



"Email a Communication Tool, not a storage prop.(Letter to the editor)." Precision Marketing (May 19, 2006): 14. InfoTrac OneFile. Thomson Gale. Auraria Library. 9 July 2007.


With email now the most critical form of business communication, the need for email archiving is widely understood, yet most companies see this technology as the solution to a storage problem, which completely misses the point.
Simply using archiving technology to move email data away from the inbox and into a repository may resolve the storage issue, but it also locks away vital business information that should be available to every user and every application across the business.
While undoubtedly an excellent messaging system, the email server was never designed as an information store. For email to become a true business enabler, organizations need to embrace a new model for email management. By using a relational database email management solution alongside existing mail servers, organizations can unlock vital business information that is currently hidden away in individual user mail boxes.
The relational structure also supports far more robust storage strategies. Single instancing of all documents removes the potential for attachment duplication and significantly reduces storage volumes. Managing only the new emails radically reduces the IT management overhead, while users have unlimited mail boxes, removing any excuse for non-policy email deletion.
By integrating the email archive solution into the core infrastructure, organizations can maximize email to deliver real corporate value.
Those organizations that choose to continue to treat email as storage overhead, rather than an information asset, will only see the problem escalate.
The email now is the most dangerous form at work communication the need for email storing is understood but most of the companies see this technology as the solution to a storage problem which completely misses the point.
The site is creditable because it's from a magazine
It's narrowing my writing because it's arguing about the email storage
The Magazine its good it was useful for me.




Thomas W. Jackson, Anthony Burgess, Janet Edwards. "A Simple Approach to Improving Email Communication". C.U.Denver Library. Research School of Informatics at Loughborough University, Leicestershire, U.K, Loughborough University, Leicestershire, U.K. June2006

Email communication is becoming a burden for many employees and the way email is handled is far from efficient. Employees are overwhelmed by the volume, lose important items, and feel pressured to respond quickly. The major research in this field is trying to solve these problems by designing and building better email systems through understanding email usage. Although these systems will probably improve email communication, would going back to basics provide, at worst, an interim solution?

- The article I found it gives you a simple approach to improve you email communication It would be a fair assumption that the end users of an email application are the major source of the problem, as they create and receive the email that periodically causes the problems. The back-to basics Approach is based on identifying the major problems users face with email and then administering training on how to become a more effective email communicator. Although the approach.
Sounds simple and has successfully been applied to many other problem areas, will it work for email communication? They have tow solution to improve the email communication which is identifying the problem and do some specific training and it shows some static how it fix a lot of problem.
The author and the site is creditable because it is EBSCOhost from the database of the university
The source is relevant to my subject because it shows you some ways to improve your email communication so you want have any mistakes.
The source is good.



American Society for Training and Development."RE: Search." C.U.Denver Library. INFORMATION Mapping Inc.Sep2005.


Email is sort of like the powerful alien technology uncovered in bad 1950ssci-fi movies. Almost always, a stern-looking scientist in a white lab coat will utter these prophetic words: “It’s a force so powerful that it can only be used for good … or evil.” Some recent data in a survey conducted by Information Mapping Inc. would bolster the good/evil notion. Findings revealed that 80 percent of those surveyed deem email writing skills as “extremely” or “very important” to their job effectiveness. The results also showed that an excessive amount of time is spent reading and writing emails, with approximately 65 percent of those surveyed spending from one to three hours per day reading and writing email.

IMI reported that nearly 600 individuals took part in the survey, representing financial services, government, insurance, consulting, telecommunications, and health care organizations. Nearly 50 percent of the participating organizations had 5,000 employees or more, and more than 80 percent of those surveyed were of professional and managerial levels and above.

“Emailers tend to take a casual approach to writing,” explains Deborah A. Kenny, vice president and general manager of learning solutions, Information Mapping. “They dash off some quick thoughts or write a long stream of consciousness and then press ‘Send’ without taking the time to think about the audience and how they need to use the information. This unplanned approach to email writing leads to some of the most common email mistakes, such as copying the message to too many people, burying key points in a ‘wall of words’, writing vague subject lines, and setting the wrong tone for the message.”

When survey participants were asked how much time during an average day was a wasted reading ineffectively written email, 34 percent indicated between 30 to 60 minutes, 6 percent said 1 to 3 hours, and 58 percent spend between 0 and 30 minutes. “Email writers need to learn how to plan, organize, and write email content from the point of view of the reader,” adds Kenny. “Much of the email training available today focuses on using ‘emoticons’ correctly or avoiding writing in all caps but doesn’t help writers organize the information so it is easy for readers to understand and use.”

On an average day, how much time do you spend writing emails?
None0%

Less than 1 hour 24%

1-3 hours 63%

3-5 hours 10%

More than 5 hours 3%

How important is email writing to your effectiveness on the job?

Extremely important41%

Very important 39%

Important 15%

Somewhat important 4%

Not very important 1%
Extreme.
The author is company called Information Mapping Inc and I got it from the database of the university.
The source it relevant to my paper because the article reports that some recent data in a survey conducted by Information Mapping Inc. (IMI) would bolster the good/evil notion. Findings revealed that 80 percent of those surveyed deem electronic mail (email) writing skills as "extremely" or "very important" to their job effectiveness. The results also showed that an excessive amount of time is spent reading and writing emails, with approximately 65 percent of those surveyed spending from one to three hours per day reading and writing email. IMI reported that nearly 600 individuals took part in the survey, representing financial services, government, insurance, consulting, telecommunications, and health care organizations. Nearly 50 percent of the participating organizations had 5,000 employees or more, and more than 80 percent of those surveyed were of professional and managerial levels and above. When survey participants were asked how much time during an average day was wasted reading ineffectively written emails, 34 percent indicated between 30 to 60 minutes, 6 percent said 1 to 3 hours, and 58 percent spend between 0 and 30 minutes.
The source is intrusting and it's useful.




Kiefer, Kate. Kowalski, Dawn. "Writing Effective Messages." C.S.U. Writing Guide.1996. Colorado State University. < http://writing.colostate.edu/guides/documents/email/list4.cfm>


Email is not the same as talking to someone face-to-face or even over the telephone. When we talk face-to-face, we pick up meaning from facial expressions, body language, specific gestures, and, of course, tone of voice. Even telephone conversations preserve the meanings conveyed by tone of voice. But email messages lose these extra ways of conveying meaning as we exchange messages, and so writers need to take care when writing email messages, even though they seem impromptu or off-the-cuff.

The best general advice: What you include in your email message depends on why you are writing and to whom. Effective email messages are short and to the point. Receivers don't want to scroll through two or more screens of text to get your message. On the other hand, don't make your messages so short that the receiver doesn't understand you. Provide enough information so that the receiver understands both the context and the details of the message.

The source is creditable because it's from Colorado State University.
The article shows the how the writing an email can effective to different people it can be effective in individual and small group and large group.
The source is good.



Kiefer, Kate. Kowalski, Dawn. "Using Emoticons and Abbreviations." C.S.U. Writing Guide.1996. Colorado State University. .


Because email messages lack tone of voice and gestures that communicate so much during face-to-face and telephone conversations, some email writers include emoticons to indicate humor, sarcasm, excitement, and other emotions; for example, :) is a happy face. As a writer, you’ll know which personal messages can include these touches, but they’re generally frowned upon in professional contexts.
Similarly, you may feel comfortable writing personalized abbreviations (such as imho for "in my humble opinion") in personal or social messages, but they are generally not considered appropriate for professional communications. To view additional emoticons and abbreviations

The source is creditable because it's from Colorado State University.
The article shows that some times we use the abbreviations and emoticons in our email writing and that could really affect our writing and our language.
The source is good.




AlHarthi, Mohammed. Personal interview. 15 Jun. 2007.


Alharthi, Mohammed who is my friend whom has been here in Colorado for almost more then four years and having a very good business in buying and selling cars.
He assert that the electronic mail effect his life and business in very good and professional way and this email is make his life much sophisticated. He announced that before two years he didn't use the email a lot, so on that time the contacting his customer cost him a lot of times , effort and money.
Consequently he has to call people form Saudi Arabia in order to know their requirements about the cars and those phone calling cost him a lot of money and time. Some times he calls them but no body answer leaving a voice mail but they didn't call him again. The businessmen said that the business was almost miserable. In contract, today trading the car become one of the most exciting things due to the electronic mail. Responding to his costumer become faster with email just replay the email on the same time to make the consumer feel much better and to tell them at least the email is received and your order will be delivered on this day instead of call them and lose a lot of times and money.
On the other hand there are some difficulties with the emails, which some times the email is not clear and the reader can misunderstand it, or it can be undelivered according to network problems.
In addition to his business chatting or sending emails to his parents and his family was much easier than before, with email his life came more official and sophisticated and he said that with email he saved a lot of times.

The interview shows that how the email affect our life and good way and it shows how important to write our email very clearly and direct without using abbreviation so it can be understandable.
It's an interview.
It's related to my subject in different way and it shows how the email affect his job
He is a good source.

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